Yes, we accommodate changes to orders, however we require 48 hours from the delivery date in question to review, approve and confirm requested changes.

To do so, simply contact us using our handy online form quoting your order number.

Credit card, Debit Card, Paypal, Afterpay, Zippay

Same-day Delivery orders cannot be cancelled and are non-refundable.

For all other orders, cancellations can be requested and are subject to the following fees & conditions:

• 48 hours+ from 9am the morning of delivery: A refund can be requested (minus a $10 administration fee) OR the full amount can be issued as credit to be used on the cakeinabox.com.au at a later date

• 24-48 hours from 9am the morning of delivery: A refund can be requested  (minus 30% of the purchase value as an administration & stocking fee) OR the full amount can be issued as credit to be used on the cakeinabox.com.au website at a later date

• Less than 24 hours from 9am the morning of delivery: Unfortunately, a refund will not be possible at this late stage. Depending on a number of factors, including but not limited to whether your product has been made, a credit may be issued which can be used on the cakeinabox.com.au website at a later date. This will be decided by Cake In A Box management on a case by case basis.

A cancellation must be formally requested via email using our contact us form. We are unable to accept cancellation requests via Facebook, Instagram or Google messages.

Due to the volume and complexity of orders being shipped, unfortunately this is not an option.

Sure can. You will receive tracking details via email or text message (SMS) on the morning of your delivery (or afternoon in the case of Same-day delivery).

If you haven’t received an email, please check your junk folder as tracking emails are occasionally filtered by email hosts.

If in the rare circumstance you simply did not receive any tracking details, please contact us using our contact us form

The customer takes full responsibility for supplying correct contact and delivery details including mobile, email and delivery address.

What is 'Authority to Leave' and what If my Cake In A Box cannot be delivered?

Can I have my Cake In A Box delivered to a restaurant / cafe?

I've purchased add-ons, where will they be placed on my order?

Can I get writing or a message on the cake or cake board itself?

We endeavour to personally deliver your Cake In A Box to the intended recipient on every occasion; however there are circumstances that arise where the recipient is not present at the delivery address and/or is uncontactable. In these circumstances your order will be placed in a safe location at the delivery address with real time updates (photo / instructions/ time delivered) by our courier.

(This is why we use real-time GPS based tracking; so on the day you know exactly where your order is and when it will be delivered)

Note: Cakes are a perishable item and Cake In A Box cannot be held responsible if orders are left unattended.

If there is no safe place to leave the cake unattended the Cake In A Box, we will attempt to contact the customer and recipient to discuss options. If either party is uncontactable, the item will be marked as abandoned (as each order if made fresh to order each day) and a re-make / re-delivery fee will apply to have the order re-made and re-delivered on the next available delivery date.

Customers are encouraged to read our Terms and conditions.

Sure! However, we strongly encourage customers to contact the restaurant / cafe to understand what their opening hours are and if arrangements can be made to leave the Cake In A Box order with them.

Due to the volume and complexity of orders each day, we cannot guarantee delivery times, rather we guarantee it will be delivered on the day selected between the hours of 8am-3pm.

If the restaurant / cafe is not open OR staff refuse to take receipt of the order we will attempt to contact the customer and recipient to discuss options. If either party is uncontactable, the item will be marked as abandoned (as each order if made fresh to order each day) and a re-make / re-delivery fee will apply to have the order re-made and re-delivered on the next available delivery date.

Alcohol add-ons

All Alcohol add-ons will be placed in a white sateen bag and attached to your Cake In A Box.

Acrylic Toppers, Numbers & Candles

All acrylic toppers, numbers and candles are placed on the product itself except where a topper may be too large to be accomodated on the product within the product packaging, and in that case will be attached inside the packaging for safe transport.

Chocolate and Toys

Chocolate and toy add-ons will be placed in a white sateen bag and attached to your Cake In A Box.

Balloons

All balloons come inflated and assembled on a stick/cup combo and attached to your Cake In A Box

Due to the designs of our cakes, unfortunately we are unable to accomodate messages on the cake or cake board itself – we offer a free custom message label that accompanies the cake and is attached inside the cake box.

Whilst we do not offer a cake or board writing service, we have a number of acrylic toppers for sale as add-ons on each individual product page.

If you’re considering purchasing a ‘Create Your Cake’ with a custom image topper and want a message on the image itself, please note that you will need add the message to the image before uploading. If you’re unsure, or have questions then please email us using our contact us form.