Overview

Cake In A Box is owned and operated by Cake In A Box Pty Ltd (ACN: 631808190). By accessing, browsing or using this website, you agree to the conditions and terms stated.

Cake In A Box may amend these conditions and terms from time to time and any amendment will become effective immediately.

All material on this site, including, but not limited to images, logos and illustrations, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by Cake In A Box. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service, or any contact on the website through which the service is provided, without express written permission by us (including, but not limited the resell or cakes, add-ons, balloons or toppers).

Delivery and Cancellations

We deliver to the majority of the Sydney Metropolitan Area (only).

Delivery takes place Monday to Saturday between 9am to 5pm on the day selected. (A specific time can not be requested)

Cake In A Box requests that the recipient be available to receive the delivery on the day of delivery. If no one is available to accept the delivery, the customer gives Cake In A Box the “authority to leave” which means the box will be delivered outside the residence and or workplace (only if it safe to do so). Cake In A Box does not take responsibility for orders left unattended and which become ‘melted’ or ‘compromised by insects’. It is the customer’s responsibility to ensure that the cake is collected and consumed and/or refrigerated.

The customer is communicated to before, during and after the delivery process. ((1)Before: Invoice, which states the delivery date, (2) During: E-mail and SMS – which states when the cake has been picked and estimated ETA and live tracking and (3) After: Logistics portal – Proof of delivery including photograph and/or signature of recipient.

Whilst every effort is made to adhere to the above delivery schedule, we use external couriers for all our deliveries, and occasionally situations arise which are out of our control resulting in slight delays. We cannot accept responsibility for these unfortunate events but assure you that every effort is made to ensure your goods arrive on time and in perfect condition.

Should the delivery address supplied by the customer be incorrect or insufficient details (including contact details) are provided, Cake In A Box cannot accept any responsibility. It is the obligation of the customer to supply accurate details at the time of order.

We accommodate changes to orders; however, we require 72 hours from the delivery date in question to review, approve and confirm requested changes.

If you have made an order, would like to make a change, and your cake won’t be delivered for another 72 hours, please make contact with us at info@cakeinabox.com.au quoting your reference / invoice number.

Products

Product design, colours and flavours may vary from images supplied on our website at the discretion of Cake In A Box (subject to availability).

We reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

All our products may contain or contains Milk, Dairy, Soy, Eggs, Nuts and Gluten.

We’re not a NUT-FREE business.

Nuts or traces of nuts can be found in most of our products.

All ingredients are listed on our website and we encourage you to review them before purchasing.

Our products and services attract a Goods and Services Tax (GST) of 10%. All prices advertised are inclusive of GST.

Liquor Information

Any alcohol featured on our Cakes are designed to be delivered as a genuine gift to a person and does not exceed two litres. The gift is packaged and presented in such a manner that it is taken to be a gift with the cake. The gift can only be ordered by an adult and delivered to another adult who is not the purchaser. For all gifts with alcohol included, please ensure that the recipient is aged over 18 years and is available to receive the delivery (Proof of Age may be requested in certain circumstances).

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