Order Changes

 

Product(s), Delivery Address and / or Delivery Date.

 

We understand that circumstances and plans can change and we try to make life a little easier by accommodating change requests in a timely manner and where possible, free of charge.

Use our contact us page to make a formal change request and the Cake In A Box team will be in touch with a response, including changes made, possible options or if the request is not possible or will incur additional fees.

Some examples of where a change request will incur fees include:

• • The product has already been made or dispatched
  • The change is for a product or delivery service with a greater value than the original you paid for.

 

Cancellations

A cancellation can and must be requested by using the contact us form or replying to your order confirmation email and are subject to the following fees & conditions:

• • 48 hours+ from 9am the morning of delivery: The full amount can be issued as store credit to be used on the cakeinabox.com.au at a later date

• • 24-48 hours from 9am the morning of delivery: The full amount (minus a $10 admin fee) can be issued as store credit to be used on the cakeinabox.com.au at a later date

• • Less than 24 hours from 9am the morning of delivery: Unfortunately, a cancellation will not be possible at this late stage. Depending on a number of factors, including but not limited to whether your product has been made, a partial credit may be issued which can be used on the cakeinabox.com.au website at a later date. This will be decided by Cake In A Box™ management on a case by case basis.

Cancellations cannot be granted for Same Day delivery orders due to the fact that products are made, packaged and ready for dispatch very shortly after an order is placed.

 

Cancellations – method

 

• • Your order amount (minus any applicable administration fees) will be issued to you via email and will be associated to your email address for future use on the cakeinabox.com.au website. Store Credit will generally be processed within 24 hours but can take upto 72 hours.

 

Refund Procedure – Delivered Orders

If for any reason you are not satisfied with our products or service please contact us within 24 hours of receiving your Cake In A Box using our contact us page. Please provide a detailed account and photos where possible. The team will assess your claim and determine if a refund is warranted. Additional details / images may be requested at this stage, but we endeavor to respond to your email within 48 hours of receiving it.

 

Refund Method – Delivered Orders

Store credit is the only refund method applicable where delivered orders are concerned. They will be provided as a coupon code and will be associated with the customer’s email address for security.