Unfortunately, we are not able to offer pick-ups at this time.
Unfortunately, we are not able to offer pick-ups at this time.
We deliver on the following days:
We also deliver on special events that happen to fall on a Sunday e.g. Mother’s Day.
Our cut-off is 7:30pm Sydney EST time the day prior to delivery. (unless sold out prior)
Delivery is a flat fee of $9.95 to 580 Suburbs all over Sydney. Please see https://cakeinabox.com.au/delivery-suburbs-fees/ to confirm we deliver to your address.
There are some exceptions to this but all orders are generally delivered between 8am to 4pm.
Please note that delivery windows are wider on big occasions such as Valentine’s Day, Christmas etc. Our drivers will do their best to deliver within these time frames but there may be situations that arise beyond our control.
We deliver to the majority of suburbs within Sydney. Please see https://cakeinabox.com.au/delivery-suburbs-fees/ for more details.
For residential deliveries:
For commercial deliveries:
If the courier is unable to deliver the package (for a number of reasons, including but not limited to: delivery being rejected, incorrect address, corporate / business reception not accepting deliveries and gift recipient not answering their phone etc. we will attempt to contact the customer to discuss options. If either party is uncontactable, the item will be marked as abandoned (as each order if made fresh to order each day) and a re-make / re-delivery fee will apply to have the order re-made and re-delivered on the next available delivery date
Whilst we make every endeavour to ensure your special someone receives their gift, unfortunately, we cannot take responsibility for a failed delivery that is not directly attributable to a fault of our team.
If you have made an error in address, please contact us immediately at firstname.lastname@example.org and we will make the necessary changes for you if the order hasn’t already been booked for delivery.
If you provide us with an incorrect address and we deliver your order as per your instructions, then we cannot accept responsibility for the error and a re-make / re-delivery fee will apply to have the order re-made and re-delivered on the next available delivery date
Yes, we do deliver to apartments and units. Please clearly note the unit number when placing the order. Please ensure that the recipient is home to accept the delivery. If the building is secured, and the driver cannot get in, we have authority to leave in a safe place (this is ticked as part of our terms and conditions during checkout)
We cannot deliver to PO Boxes or parcel lockers.
Unfortunately, we do not deliver to police stations/centres, domestic and international airport terminal, and government bases (e.g. military/navy defense bases) due their strict regulations for accepting deliveries.
Yes, we accommodate changes to orders, however we require 48 hours from the delivery date in question to review, approve and confirm requested changes.
If you have made an order, would like to make a change, and your cake won’t be delivered for another 72 hours, please make contact with us at email@example.com quoting your reference / invoice number.
Credit card, Paypal, Afterpay
Cancellations can be requested and are subject to the following fees & conditions:
A cancellation request email must be sent to us at firstname.lastname@example.org quoting your reference / invoice number.
Due to the volume and complexity of orders being shipped, unfortunately this is not an option.
Sure can. You will receive tracking details via email or text message (SMS) on the morning of your delivery.
If you haven’t received an email, please check your junk folder as tracking emails are occasionally filtered by email hosts.
If in the rare circumstance you simply did not receive any tracking details, please contact us at email@example.com quoting your reference / invoice number.
The customer takes full responsibility for supplying correct contact and delivery details including mobile, email and delivery address.
We endeavour to personally deliver your Cake In A Box to the intended recipient on every occasion; however there are circumstances that arise where the recipient is not present at the delivery address and/or is uncontactable. In these circumstances your order will be placed in a safe location at the delivery address with real time updates (photo / instructions/ time delivered) by our courier.
(This is why we use real-time GPS based tracking; so on the day you know exactly where your order is and when it will be delivered)
Note: Cakes are a perishable item and Cake In A Box cannot be held responsible if orders are left unattended.
If there is no safe place to leave the cake unattended the Cake In A Box, we will attempt to contact the customer and recipient to discuss options. If either party is uncontactable, the item will be marked as abandoned (as each order if made fresh to order each day) and a re-make / re-delivery fee will apply to have the order re-made and re-delivered on the next available delivery date.
Customers are encouraged to read our Terms and conditions
Sure, however we strongly encourage customer’s to contact the restaurant / cafe to understand what their opening hours are and if arrangements can be made to leave the Cake In A Box order with them.
Due to the volume and complexity of orders each day, we cannot guarantee delivery times, rather we guarantee it will be delivered on the day selected between the hours of 8am-3pm.
If the restaurant / cafe is not open OR staff refuse to take receipt of the order we will attempt to contact the customer and recipient to discuss options. If either party is uncontactable, the item will be marked as abandoned (as each order if made fresh to order each day) and a re-make / re-delivery fee will apply to have the order re-made and re-delivered on the next available delivery date.
All Alcohol add-ons will be placed in a white sateen bag and attached to your Cake In A Box.
Acrylic Toppers, Numbers & Candles:
All acrylic toppers, numbers and candles are placed on the product itself except where a topper may be too large to be accomodated on the product within the product packaging, and in that case will be attached inside the packaging for safe transport.
Chocolate and Toys:
Chocolate and toy add-ons will be placed in a white sateen bag and attached to your Cake In A Box.
All balloons come inflated and assembled on a stick/cup combo and attached to your Cake In A Box
Due to the designs of our cakes, unfortunately we are unable to accomodate messages on the cake or cake board itself – we offer a free custom message label that accompanies the cake and is attached inside the cake box.
Whilst we do not offer a cake or board writing service, we have a number of acrylic toppers for sale as add-ons on each individual product page.
If you’re considering purchasing a ‘Create Your Cake’ with a custom image topper and want a message on the image itself, please note that you will need add the message to the image before uploading. If you’re unsure, or have questions then please email us at firstname.lastname@example.org
We’re not a nut-free business.
Whilst our cake bases, buttercream and drips do not contain nuts as ingredients, they are made in a facility where ingredients containing nuts are also stored and prepared.
Nuts or traces of nuts may be present in our products.
We DO NOT use alcohol in our cakes or cupcakes and the gelatin and emulsifier we use is soy (plant) based.