FAQ - Frequently Asked Questions

General

When should I eat my cake?

All cakes are baked daily and can be consumed upto 3 days after delivery if appropriately refrigerated.

For the best taste, moistness and quality, we recommend our cakes be eaten on the day of delivery.

Are your cakes NUT-FREE?

No.

We’re not a NUT-FREE business. Nuts or traces of nuts can be found in the majority of our products.

Can I pick up my order?

Unfortunately, we are not able to offer pick-ups at this time.

Order

Can I make changes to my order?

Yes, we accommodate changes to orders, however we require 72 hours from the delivery date in question to review, approve and confirm requested changes.

If you have made an order, would like to make a change, and your cake won’t be delivered for another 72 hours, please make contact with us at info@cakeinabox.com.au quoting your reference / invoice number.

What methods of payment do you accept?

Credit card, Paypal, Afterpay

What if I want to cancel my order?

Cancellations can be requested 72 hours out from a delivery date.

A cancellation request email must be sent to us at info@cakeinabox.com.au quoting your reference / invoice number.

What if I need to request a delivery time?

Due to the volume and complexity of orders being shipped, unfortunately this is not an option.

Can I track my order?

Sure can. You will receive tracking details via email or text message (SMS) on the morning of your delivery (usually between 8:30am-midday).

If you haven’t received an email, please check your junk folder as tracking emails are occasionally filtered by email hosts.

If in the rare circumstance you simply did not receive any tracking details, please contact us at info@cakeinabox.com.au quoting your reference / invoice number.

The customer takes full responsibility for supplying us correct contact and delivery details including mobile, email and delivery address.

What is 'Authority to Leave'?

We endeavour to personally deliver your Cake In A Box to the intended recipient on every occasion; however there are circumstances that arise where the recipient is not present at the delivery address and/is uncontactable. In these circumstances your order will be placed in a safe location at the delivery address with real time updates (photo / instructions/ time delivered) by our courier.

(This is why we use real-time GPS based tracking; so on the day you know exactly where your order is and when it will be delivered)

Note: Cakes are a perishable item and Cake In A Box cannot be held responsible if orders are left unattended.

Customers are encouraged to read our Terms and conditions

Delivery

How much is delivery?

Delivery ranges from $9.95 to $15.95 depending on suburb/postcode. Please see https://cakeinabox.com.au/delivery-suburbs-fees/ for a detailed list of suburbs and delivery fees. Alternatively, your delivery fee will automatically calculate during the checkout process.

What time will my delivery arrive?

There are some exceptions to this but all orders are generally delivered between 9am to 6pm for residential addresses and between 9am to 5pm for business/commercial addresses.

Please note that delivery windows are wider on big occasions such as Valentine’s Day, Christmas etc. Our drivers will do their best to deliver within these time frames but there may be situations that arise beyond our control.

What areas do you deliver to?

We deliver to the majority of suburbs within Sydney. Please see https://cakeinabox.com.au/delivery-suburbs-fees/ for more details.

What happens if the recipient isn’t available to receive their order?

For residential deliveries:

  • The courier will leave the gift at the front or back door of the recipient’s address (in a safe / shaded place – if available)

For commercial deliveries:

  • The courier will leave the gift with front reception in corporate buildings.

If the courier is unable to deliver the package (for a number of reasons, including but not limited to: delivery being rejected, incorrect address, corporate / business reception not accepting deliveries and gift recipient not answering their phone etc. the gift box will be sent back to head office and an email will be sent out to the purchases detailing the failed deliver.

Whilst we make every endeavour to ensure your special someone receives their gift, unfortunately, we cannot take responsibility for a failed delivery that is not directly attributable to a fault of our team.

What happens if I provide you with the wrong address?

If you have made an error in address, please contact us immediately at info@cakeinabox.com.au and we will make the necessary changes for you if the order hasn’t already been booked for delivery.

If you provide us with an incorrect address and we deliver your order as per your instructions, then we cannot accept responsibility for the error.

Can you deliver to an apartment/unit complex?

Yes, we do deliver to apartments and units. Please clearly note the unit number when placing the order. Please ensure that the recipient is home to accept the delivery. If the building is secured, and the driver cannot get in, we have authority to leave in a safe place (this is ticked as part of our terms and conditions during checkout)

We cannot deliver to PO Boxes or parcel lockers.

Do you deliver to police stations, airports or government bases?

Unfortunately, we do not deliver to police stations/centres, domestic and international airport terminal, and government bases (e.g. military/navy defense bases) due their strict regulations for accepting deliveries.

Do you deliver on weekends?

YES! At this stage we are delivering on Saturday’s

When is the latest possible time I can order for next day delivery?

Our cut-off is 5:30pm Sydney EST time the day prior to delivery. (unless sold out prior)

Updating…
  • No products in the cart.